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You can find the official FAQ on the Social Quantum forums.

Question or Issue Answer or Solution

I am awarded Megabucks Salary sm2 but did not receive them.

Frequently, Salary Salary sm2 is confused with Megabucks 15px-Megabucks_sm.png . Different icon. Different purpose. Please visit the City Hall article for more information on Salary.

What does Salary do?

Salary is used by City Hall to auto-collect VAT (taxes) or census (population). Each collection costs 1 salary Salary sm2.

How do I remove neighbors?

On any game linked with Facebook, you cannot.

On any game not linked with Facebook (i.e., on the SQ-Network ), removal of friends is possible. For more information, see Neighbor Removal .

I'm not receiving any gifts from my neighbors

There are two potential causes for this issue:

  1. Your neighbors have "gifts for sending" to give but are not sending them to you. There are a variety of reasons why-- they may not have any "gifts for sending" that are on your wishlist; they may not be playing; they may just be unsupportive; etc.
  2. Your neighbors are not receiving any "gifts for sending" and cannot send any to you. If you are playing on the SQ-Network they may be suffering from a known issue 
I'm not receiving any gifts to give to my neighbors

There is a known issue that has been reported to Social Quantum since Feb 2013 that players are not receiving "gifts for sending" every 8 hours as posted on the official FAQ.

see When am I eligable for free gifts in the game?

Can I restart my (Facebook) game? No. [Source]

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