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  1. Connect your device to your PC.
    1. For Android users:
      1. After you have successfully connected your device with your computer, you will see your device as the Removable Flash Disc which stores all your phone/tablet files.
      2. Open the Removable Flash Disc, find the folder "/Android/data/com.socialquantum.acityint/"
    2. For iOS users:
      1. Download the program iPhone Explorer ([1]) on your computer.
      2. Connect your device to your PC and open iPhone Explorer.
      3. Find the folder Apps/Megapolis/Documents.
  2. Find the following files from this folder to your computer:
    curr_console.log
    curr_console_head.log
    curr_console_1.log
    last_console.log
    last_console_1.log
    last_console_head.log
  3. Put these files into an archive and attach it here, so we could investigate the matter. You may also download the files to any online file storage and give us a link to download them from the source.

[Source]

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